MEDICAL DEVICES - CUSTOMER SERVICE II - AF2026

BE PART OF A GLOBALLY RENOWNED MEDICAL MANUFACTURING COMPANY!

Job Title: Customer Service II
Location: St. Paul, MN (onsite)
Work Hours: 8:00 AM - 4:00 PM

TOP CANDIDATES HAVE:

• Order entry/management experience
• ERP SYSTEM - SAP experience
• Healthcare experience!

Customer Service Rep II

Job Summary:
Working in team environment under general supervision, provides sales order support to sales representatives, hospitals, clinics, and physicians. Processes customer orders submitted via multiple channels, including phone, fax, Electronic Data Interchange, and e-mail. Provides inventory support for products and services accurately, expeditiously, and under special circumstances. Support a continuous improvement environment for department processes including order processing and invoicing transactions, returns processing, backorder processing, credit requests, and new product launches. This position requires developing rapport with customers and field sales/clinical personnel via verbal and written communication. May be assigned to assist on projects within the Customer Service department.

Job Duties:

• Effectively communicates and interacts with internal and external customers to ensure priorities and exceptions are clearly understood. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Handles moderately complex issues and service complaints, resolves and/or facilitates resolution of problems including identifying root causes to prevent re-occurrence with guidance of Team Lead/Supervisor/Manager.
• Responsible for obtaining approvals, issuing, and tracking returns and ensuring the issuance of credits based on procedures. Works with customers to expedite the return through to resolution.
• Follows up and resolves order discrepancies, credit holds, training requirements or product availability issues when appropriate with the guidance of team lead/Supervisor.
• Communicates to our customers on order status, expected release dates or requirements needed to fulfill order.
• Provides accurate entry and field support for clinical procedure calendar when required.
• Responds quickly to customer inquiries and requests, including medium difficulty technical questions.
• Keeps current on all products offered by company. Monitors, understands, and implements changes in regulatory requirements or CS processes.
• Provides timely feedback to Information Systems on any systems issues. Escalates issues as appropriate.