Project Coordinator/Sales Support (Pharma Solid)

Company Description

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical, biotech and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!

The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements.

Job Description

Summary 

The Project Coordinator/Sales Support will function as a key member of the Pharma Solid (PHS) group by coordinating PHS import projects, supporting our customers, and collaborating on the stock machine strategy.

Key Responsibilities

• Responsible for overall project coordination of customer projects in the Americas Region from PO, FAT, SAT and warranty period.
• Support sales, process customer inquiries and RFQ’s in an efficient responsive manner.
• Proactively manage and continuously improve internal and cross-functional processes
• Provide enhanced customer service by determining and assisting customer needs while providing answers in a timely manner in order to reduce customer down time
• Coordinate assembly, testing, and shipment of equipment internally and with customers
• Assist in maintaining accurate databases and inventories
•  Support sales and marketing team with coordinating PHS machines for tradeshows and events

 

 

 

Qualifications

Basic Qualifications

• High School Diploma or GED
•  2+ years' experience with customer service 
• Ability to travel domestically and internationally from time to time

Preferred Qualifications

•  Bachelor's degree in business, marketing, or engineering
• Strong interpersonal as well as strong communication skills
•  Organizational skills and attention to detail
• Project coordination experience
• Solid computer skills including Microsoft Suite and ERP's such as SAP

Additional Information

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.